Cassette Return Policy
Cassettes may ONLY be returned if unopened and in the original, undamaged packaging. Before opening, please review our installation notes shown in this listing. Use of our cassettes outside the operating range of the derailleur manufacturer or outside our recommendations are not covered. Once opened, Prestacycle fully backs Uniblock Pro cassettes with support and a full warranty (see below).
Full Return Policy
We accept returns and exchanges within 30 days of receipt. To make a return, contact Customer Service for an RMA number and return details. All returns must be in original condition, with all original boxes, manuals, parts, plastic bags, and all related packaging. There can be no writing, tape or other objects on the manuals, or product box/packaging. Returned products cannot have any signs of wear, damage, or usage. All UPC codes must be intact; product boxes cannot have been cut or damaged. All returned items must be shipped in a larger shipping box, do not put any mailing labels directly on the product boxes. Shipping charges are not refundable. Use a return shipping method that provides a tracking number and insurance. We do not accept COD or freight collect deliveries. Returns may be subject to a 10% restocking fee. We cannot issue refunds until your return is received and has been inspected for condition.
Warranty
Prestacycle warrants Uniblock Pro Cassettes to be free of defective material or workmanship for one (1) year, and under the conditions stated herein. Warranty is provided only to the original purchaser with proof-of-purchase. Warranty does not cover wear and tear from normal use. Use of our cassettes outside the operating range of the derailleur manufacturer or outside our recommendations are not covered. This warranty is expressly limited to repair or replacement of product found to be defective. Prestacycle assumes no liability for loss due to failure of any product to perform satisfactorily. Prestacycle makes no other warranty, expressed or implied, except that of title. Any and all other warranties are expressly disclaimed.
This warranty applies under conditions of intended use and is exclusive of equipment subjected to: Failure to follow recommended assembly and service procedures, Lack of proper maintenance, excessive duty cycle, exposure to the elements, shipping damage and modification not authorized by Prestacycle. No warranty claims will be honored without prior authorization for repair from Prestacycle. Any replaced or repaired equipment will be warranted for the remainder of the warranty term only.